01
Call orchestration
The scheduling, retry and telephony layer that reaches participants on your protocol's cadence, in their natural environment.
For research
Your own trial voice platform, built and deployed.
We build and deploy a proprietary voice AI trial platform that you own and operate — bespoke protocol logic, custom endpoints, custom analysis pipelines, optional biomarker modules, on your infrastructure or ours.
Sponsor-ownedCustom endpointsYour infrastructureHandover & training
Managed vs bespoke
The same domain, a different ownership model.
Managed means we run the platform for you. Bespoke means we build it, deploy it and hand it over — you own and operate it.
| Dimension | Managed | Bespoke |
|---|---|---|
| Who operates it | Verbasync runs calls, collection and analysis as a service | You own and operate the platform; we build, deploy and hand it over |
| Protocol logic | Configured on the managed platform | Bespoke protocol engine built to your study design |
| Infrastructure | Verbasync infrastructure | Your infrastructure or ours, per data residency needs |
| Endpoints | Structured collection plus optional marker layers | Custom endpoints and analysis pipelines designed for your program |
| Analysis | Standard longitudinal analysis with CogPath / VGDS options | Custom analysis pipelines and optional biomarker modules |
| Handover | No handover — operated for you | Full handover and training to your team |
| Best fit | Faster start, lower operational lift | Multi-year programs, custom endpoints, residency constraints |
Not sure which fits? Start with managed Voice AI for decentralized trials and move to bespoke as the program scales.
What gets built
Four systems, built to your protocol.
Each piece is designed around your study rather than configured on a shared platform.
02
Protocol engine
Bespoke logic that encodes your study design — visit windows, branching, prompted items and naturalistic collection.
03
Analysis pipeline
Custom pipelines that turn voice and language into your endpoints, with per-participant baselines and trend detection.
04
Dashboards
Monitoring views for your study teams: adherence, call status, signal trends and flags in near real time.
Process
From protocol mapping to handover.
A build track that ends with the platform in your hands — validated, deployed and operated by your team.
Step 01
Protocol mapping
We map your study design, visit schedule and data requirements into the platform's protocol model.
Step 02
Endpoint design
Custom endpoints and the analysis needed to produce them are designed with your team and, where relevant, your medical committee.
Step 03
Build
Call orchestration, protocol engine, analysis pipeline and dashboards are built on Verbasync IP.
Step 04
Validate
The platform is validated against your protocol and quality expectations before any participant is called.
Step 05
Deploy
The platform is deployed into your infrastructure or ours, according to your data residency constraints.
Step 06
Handover
Your team is trained and the platform is handed over, so you own and operate it going forward.
Data & IP ownership
You own the deployment.
The distinguishing feature of bespoke: the platform, its data path and its operation belong to your program.
When to choose bespoke
Where owning the platform pays off.
Bespoke is the right route when the program is long, the endpoints are custom, or the data has to stay in your perimeter.
Multi-year programs
Long-running studies where owning and operating the platform is more economical than a managed service over time.
Custom endpoints
Programs whose endpoints need bespoke protocol logic and analysis pipelines beyond the standard managed offering.
Data residency constraints
Studies that require data to live inside a specific jurisdiction or your own infrastructure end to end.
Custom endpoints often need custom marker extraction — see the bespoke biomarkers extraction pipeline and the CNS R&D datasets.
Scope a bespoke trial platform.
Bring your protocol, endpoints and residency requirements, and we will scope a voice AI trial platform you own and operate — built, validated, deployed and handed over.